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04

Customer Experience & Conversion

User experience as a business instrument

User experience is not about design. It is about how effectively you convert attention to action, interest to demand, visits to business.

I work at the intersection of data, psychology, and business strategy. Every decision about user experience is a business decision — and that is how I approach it.

I don't define the visual layer. I set principles, establish testing frameworks, and manage processes that demonstrably improve business results.

Key areas

  • Conversion strategy and audit
  • User research focused on business outcomes
  • A/B testing and experimental frameworks
  • Purchase and conversion path optimization
  • Customer experience measurement and evaluation